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What is "Pre-owned" from gomaxx?
Pre-owned from gomaxx
Certified Pre-Owned. Like-New, Guaranteed.
Every device is genuine, fully restored using premium parts, and put through a rigorous 21-point quality check before it reaches you, so you get like-new performance and battery life, without the like-new price tag.
1 Year Warranty. 7 Days to Change Your Mind.
No questions asked, just return it for a full refund. See our Returns & Warranty FAQ's
4.8★ on Google
10,000+ happy customers across all our stores.
Free Delivery From R999
Buy Now Pay Later
1 Year Warranty
7 Days Returns
Certified Pre-owned
Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 7 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@gomaxx.co.za.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@gomaxx.co.za and send your item to: gomaxx, Canal Walk Shopping Centre, Entrance 6, Shop 625 Century Blvd, Century City, Cape Town, 7441.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should courier or deliver too:
- gomaxx, Tyger Valley Centre, Bill Bezuidenhout Ave, Willie Van Schoor Dr, Bellville, Cape Town, 7536
- gomaxx, Canal Walk Centre, Entrance 6, Shop 625 Century Blvd, Century City, Cape Town, 7441
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 7 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@gomaxx.co.za.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@gomaxx.co.za and send your item to: gomaxx, Canal Walk Shopping Centre, Entrance 6, Shop 625 Century Blvd, Century City, Cape Town, 7441.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should courier or deliver too:
- gomaxx, Tyger Valley Centre, Bill Bezuidenhout Ave, Willie Van Schoor Dr, Bellville, Cape Town, 7536
- gomaxx, Canal Walk Centre, Entrance 6, Shop 625 Century Blvd, Century City, Cape Town, 7441
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Frequently Asked Questions
What is covered?
All certified Pre-owned devices come with a 1-year repair or replace warranty. If something goes wrong under normal use, we’ll either repair it or replace it for you.
How long does the assessment take?
Assessments typically take 1 day. Once complete, we’ll let you know whether your device qualifies for a repair, replacement, or refund.
Is the battery covered under warranty?
Yes. The battery is covered under the standard 1-year repair or replace warranty, in line with our hassle-free returns policy.
What is excluded?
The warranty does not cover damage caused by drops, impact, water, or misuse. Normal signs of previous use (light scratches, minor marks, etc.) are also not covered, as these are expected on Pre-owned devices.
Is accidental damage excluded?
Yes. Accidental damage such as drops, impact or liquid damage is not covered under the warranty.
Can customers return online purchases in-store?
Yes. You’re welcome to return an online purchase at any of our stores, as long as it falls within the 7-day return period and meets the return conditions.
Who pays courier fees on returns?
You are responsible for the return shipping costs. These fees are non-refundable and will be deducted from your refund if applicable.
Is it repair, replace, or refund?
Under the 1-year warranty: We will either repair or replace the device.
Within the 7-day return window: You can request a refund, provided the item is unused, in its original packaging, and you have proof of purchase.
Frequently Asked Questions
What is covered?
All certified Pre-owned devices come with a 1-year repair or replace warranty. If something goes wrong under normal use, we’ll either repair it or replace it for you.
How long does the assessment take?
Assessments typically take 1 day. Once complete, we’ll let you know whether your device qualifies for a repair, replacement, or refund.
Is the battery covered under warranty?
Yes. The battery is covered under the standard 1-year repair or replace warranty, in line with our hassle-free returns policy.
What is excluded?
The warranty does not cover damage caused by drops, impact, water, or misuse. Normal signs of previous use (light scratches, minor marks, etc.) are also not covered, as these are expected on Pre-owned devices.
Is accidental damage excluded?
Yes. Accidental damage such as drops, impact or liquid damage is not covered under the warranty.
Can customers return online purchases in-store?
Yes. You’re welcome to return an online purchase at any of our stores, as long as it falls within the 7-day return period and meets the return conditions.
Who pays courier fees on returns?
You are responsible for the return shipping costs. These fees are non-refundable and will be deducted from your refund if applicable.
Is it repair, replace, or refund?
Under the 1-year warranty: We will either repair or replace the device.
Within the 7-day return window: You can request a refund, provided the item is unused, in its original packaging, and you have proof of purchase.